WEBVTT

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- So thanks for joining us today. For those I haven't met yet, my name's Tatiana Wheeler. I'm Associate

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- Director of Heading Home of South Central Indiana. I have the honor and privilege of working with Mary

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- Morgan and the rest of the team at Heading Home. Today's session is gonna be focused on moving from

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- challenges to opportunities, okay? As Mary stated in her opening remarks, we know what the challenges

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- are. So it may seem silly for me to ask you

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- in this exact moment to look at your table and choose a pink sticky note to write down one specific

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- challenge you're facing in advancing housing stability in your work. So this could be if you're in a

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- job, in a role where you are directly working to advance housing stability or if you're a volunteer

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- or if you're in the faith community and your congregation and house of worship is trying to figure out

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- ways to be a part of the solution. What are current challenges you're facing?

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- And don't worry, we're not gonna stay there. This is just the beginning. We're gonna talk about opportunities

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- later in the presentation. But once you've identified what that challenge is, something that's been

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- ruminating in your mind, I want you to go to this back wall and categorize where that challenge fits.

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- Whether it's a challenge that's systemic, one that's personal, one that's related to your organization

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- specifically, one that's related to policy, or one that's related to funding.

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- Once you've identified what that is, go post it on the back wall. And we'll go ahead and get started.

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- And I hope you know this session is going to be highly interactive. So you will get out as much as you

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- put in. So I hope you're excited to have fun, to think creatively, and to think differently. OK. You've

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- got to be a little subtle with it. And please specifically use the pink stickies.

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- the other colors at your table will be for another activity.

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- And as much as you can, spread out the pink because we're going to be responding with opportunities

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- in a different color later. I don't think so.

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- All righty, thanks everybody. We'll continue on with the presentation.

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- So I'm gonna talk a little bit more about heading home's work briefly just for those who are unfamiliar

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- with our organization and the focus of our work. I'll go into a little bit more depth than Mary did

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- this morning. I'll be talking about the power of perspective and we'll be going through some activities

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- to reframe our perspectives. You have an opportunity to learn from one another, those at your table,

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- those across the room, and then we'll reflect over next steps. Sound good? Are we excited? Where's the energy?

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- All righty, so for those who are unfamiliar with heading home, really, our organization became

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- an organization because of a strategic plan that was created back in 2014. So back when I think I was

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- in eighth grade, there are providers across this region who were developing the strategic plan to make

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- homelessness rare, brief, and non-repeating. In other words, working to end homelessness.

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- In 2020, on the rise of the COVID-19 pandemic, stakeholders got together to discuss how housing needs

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- had exasperated across the community around the pandemic. And they determined ways to pivot that plan

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- to shifting and focusing on more solutions. They realized that that plan that they made in 2014 was

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- insufficient, mostly because they were asking

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- service providers who are focused on crisis management to also do that macro system level work. And

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- for those who are service providers in the room, you know that that was not just a daunting task, it

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- was an impossible task. And in 2021, the plan was updated with the addition of staff with heading home

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- with Mary Morgan and I in 2021. And our team has now expanded to a team of 13 in 2025 and 2026,

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- which is huge, remarkable. We celebrate that.

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- So since 2021 and 2022, where our operations really began, we've been working to advance housing stability

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- across the sixth county region with the ultimate goal, again, to make homelessness rare before non-repeating.

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- But in the past four years, we've had to shift our perspective. For those who are part of this work,

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- you know the work can be challenging, right? The work can be defeating. It can be

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- It can be heavy to carry. I mean, I'm not working directly with people experiencing homelessness, but

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- those on our team and those across our region who are, are walking with people who are experiencing

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- tragedy, right? Homelessness, housing instability, poverty. I was in here listening to the Thriving

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- Connections panel. It is a traumatic experience. And I just want to thank every service provider in

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- the room for a second for walking with people through tragedy and helping them in their journeys of

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- stability and finding their paths back home. Can we give it up for the service providers in the room?

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- Thank you for your continued yes. Thank you for continuing to show up. I try to tell our team often

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- and those across our region that the world's a better place every day you show up. So thank you for

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- showing up, especially today for this housing summit.

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- A little bit more about heading home, Mary shared that we like to think of ourselves as a supportive

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- backbone of our region's homeless response system. So what that looks like is heading home is advancing

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- ways to improve our homeless response system. We're coordinating crisis services. We have weekly shelter

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- check-in calls. We have, I don't know if it's bi-weekly at this point, or monthly calls with our

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- Service providers focus on different aspects of our system, so those who are doing street outreach,

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- those who are providing permanent supportive housing, those doing what's called rapid rehousing, so

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- different financial assistance programs. We also have someone now dedicated focused on landlord engagement

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- and unit acquisition, right, because landlords literally hold the keys to housing. Ha ha, so funny, right?

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- Thanks for those who laughed at my petty joke. We're also leading public relations, right? We understand

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- that housing stability takes the community having a shared understanding and us collectively having

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- a shared narrative about what's being done to strengthen housing security. Additionally, one of my most

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- favorite things is that we get to support the people doing this work through cross-agency trainings.

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- So this could look like

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- providing trainings for agencies across our system, things like housing problem solving, which we just

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- did a training in partnership with the National Alliance on Homelessness back in March. And we had over

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- 70 providers across our system show up for that. And that's helping people divert and prevent homelessness

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- from ever occurring, right? That's something to celebrate is that we don't want people to experience

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- homelessness. We want to divert and prevent a housing crisis from ever occurring.

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- Conditionally I've already shared where our strategy lead we have a couple different strategic plans

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- out out in the world in the in the interweb our biggest one being our heading home plan, which was our

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- Inaugural strategic plan as well as the housing action plan, which is specific to Monroe County We're

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- also working with partners in Morgan County to develop strategic plan

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- plans there as well. We have a data dashboard on our main website as well. Prior to Heading Home's existence,

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- there was a lot of misconceptions about how many people were just experiencing homelessness across our

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- region. And so through a partnership with a national organization called Built for Zero, we've made

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- a data dashboard to make that data public and transparent to people. If you look at the data dashboard

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- today, you'll see that 2026 data is missing. We are in process of reconstructing

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- the website to the data dashboard to have even more data. And so we hope to have that within this quarter

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- back to being up to date. And as Mary shared, we have regional initiatives. We run a Lawrence County

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- Housing Task Force. I sit on the board of Wellspring, which is a family shelter and permanent supportive

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- housing program in Morgan County.

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- And we do a lot of other things. But that's not necessarily why we're here today. I just have to give

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- you that rundown. I'm going to keep going in our slide deck. To one of our biggest initiatives, which

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- is the newest, which is why Heading Home has expanded from a team of two to a team of 13, is that in

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- 2025, Heading Home, in partnership with the Community Foundation of Bloomington and rural county, received

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- a Lilly Endowment grant that has transformed Heading Home's services and programs to

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- help individuals and households experiencing unsheltered homelessness, and as well as divert people

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- and prevent people from ever experiencing homelessness to begin with. This is a five-year grant, and

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- now includes six street outreach workers. Thanks for the claps. And now includes six street outreach

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- workers who are embedded at partner agencies, three diversion and prevention case managers. Again, we

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- have a landlord engagement. Well, Mayor Hamburg, Strategic Partnerships Director, is focused on landlord

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- engagement and unit acquisition.

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- Aaron Reynolds Nyland is the one overseeing our frontline staff. And this five-year grant also includes

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- a housing stability income supplement pilot program, which is not run through Heading Home, but actually

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- run through SCAP. It also includes endowment matching funds. And the most transformational, aside from

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- the people, of course, is flexible funding.

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- for unification for those who have supports in other communities, housing stability, so moving people

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- from the streets into stable housing, and risk reduction funds. So again, preventing and diverting people

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- from ever experiencing homelessness. Transformational. We're so thankful for our team. If you are a

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- part of the Heading Home team, can you give a wave in the room? I just wanna shout you out. Thank you

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- to your work.

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- Now, if you're interested in learning more about heading home, please grab your phones. If you have

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- a smartphone, if you do nothing else in this presentation, scan this QR code. Look at our 2025 impact

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- report. It'll give you more in-depth information about some of our ongoing initiatives and projects

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- and even opportunities for you to continue to be a part of the solution and partner with heading home

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- on some of these. Everyone who scanned it got it. I'll give you a second.

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- All righty. Now this is an image. I want you to look at every color. Identify on the count of your hands

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- how many colors you see. OK. Can someone shout out, what do you see? What stands out in this image to

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- you? Someone said sky. OK, what else?

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- Sample gates. Who else sees anything else? What was it? Athletics? Oh, legs. Okay. Flowers. What else

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- do you see? A person. Anyone see anything else in this image? Trees. Anything else? It's not a trick question.

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- A steering wheel? OK. Out of curiosity, anyone when they're a child or now in your adulthood, just look

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- at the clouds and see different shapes? Yeah, this is kind of like what this activity is. For those

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- who said sample gates, you're right. It was sample gates. So look at the gates and look at the image.

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- Gates, image. So those who didn't see sample gates, do you see it now?

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- Yeah. But wasn't it interesting that people saw different things? Some were parts of the picture that

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- were obviously a part of the image. Others, like a steering wheel, no shade, were not a part of the

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- image. But it's interesting how each of us saw something maybe just a little bit different, a little

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- more specific. And in this presentation, I want to talk about the power of perspective. We understand

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- that the housing crisis is complex.

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- But yet, I want to encourage you that it is not unsolvable. If you're interested in learning more about

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- communities across the nation who are proving that homelessness is solvable, I want you to go to Built for Zero.

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- or communitiesolutions.org, and read their blogs. There are a lot of communities, over 50 communities

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- across Indiana, or across Indiana, across the United States who have proved that homelessness is solvable.

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- And so while I want to acknowledge the real challenges that you identified at the start of this presentation,

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- I want to tell you that the challenge you're focused on right now is not the end of the story. Can anyone

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- maybe testify by raising your hand that there is a challenge that you faced either in your professional

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- or personal life at some point

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- that you thought, I don't know how I'm ever gonna get through this. I don't know if I'm ever gonna see

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- the light at the end of the tunnel. Wave them big, wave them high. And can you say that that challenge

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- that you thought was so insurmountable is no longer there, right? You've overcome it. Can you wave your

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- hand really high and big in the sky to show, hey, challenges are just opportunities to think about things

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- differently. A problem is just something you haven't solved yet.

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- Again, it's not the end of the story. And so I want us to remember that if we just stop by naming what's

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- the challenge, what's going wrong across our system, just naming the barriers, that we're going to get

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- stuck there if we stay there. And so I'm hoping in this presentation that we help you find momentum

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- in whatever you're facing. So again, I want to acknowledge that there are real challenges.

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- As already been stated, limited affordable housing, rising costs, funding constraints, policy and zoning

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- barriers, fragmented systems, services, community perceptions. Mary had mentioned the infamous and negative

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- power of stigma. These are the things we're facing, but again, not the end of the story. Because again,

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- what if these challenges were just signals for opportunities? Opportunities to rethink what's not working?

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- Opportunities to lead with optimism in the face of defeat. Opportunities, again, to create outcomes

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- and programs that change people's lives. Opportunities to expand who has access to safe and stable housing,

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- which is the foundation, I believe, of any home, of any family. Can I get some snaps? If you're thinking

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- some of these things are possible, if you're with me, just snap throughout the presentation so I know

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- you're not sleeping. But again,

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- These challenges are opportunities that require a different lens. So for those who wear glasses in the

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- house, how often do your glasses get dirty? Someone said often. No, I appreciate that honesty. That

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- helps with my metaphor I'm about to say. Thank you. My husband wears glasses, and I feel like he's cleaning

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- them maybe with a little bit of OCD very often.

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- I'm not a glasses wearer, so I don't understand totally. But I think sometimes our perspectives get

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- as blurred as that first image I showed you, whether we wear glasses or not. Sometimes we can become

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- jaded about life, about our professional and personal lives to the point that things, you can't even

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- make sense of what's happening in your life or where are there opportunities to move forward or where

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- are there opportunities for deeper collaboration

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- Anyone? You with me? You can raise your hand that that's not just me up here. You've been there. You've

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- had moments where things just feel ambiguous. Honestly, I feel like in 2026, my life has felt like a

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- big blurred picture of sample gates. But what I found is that the questions we ask ourselves shape the

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- solutions that we see. If we focus strictly on problems, all we're going to see are limitations.

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- But opportunities focus on possibilities. If you get nothing else, I hope you get that. Opportunities

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- focus on possibilities. Perspective, shifting it creates momentum. It's still the same reality. You

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- still may have the same challenge, but with a different lens, you can have a different outcome. That's

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- what shifts people from making system changes is the lens that they see. And so I guess I'm trying to

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- say is that maybe it's about time we get that lens white, we get that cloth,

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- that we may see more clearly. See more clearly the people around us as people before they're ever filling

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- any position in our communities. See the problems more clearly as opportunities, again, yet to be unsolved.

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- So to give a couple examples related to housing, we hear there's not enough affordable housing. True.

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- Now to get curious about it, asking open-ended questions,

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- Okay, well how might we unlock new housing models or underutilized services and spaces? Who can we bring

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- in to talk about opportunities for development, talk about opportunities for redevelopment? You see,

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- there's a thing about stating a problem and there's a thing about being curious, and curiosity I think

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- is where we unlock solutions. Another example, systems are fragmented. I hear often in our work that

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- no one's working together, and I feel like the people who say that are the people who may be not

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- aren't in those meetings, aren't in those Zoom rooms, a part of those discussions. But then maybe you

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- can ask, well, who is getting together? Where can stronger coordination take place to improve outcomes?

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- Community resistance exists, right? The not in my backyard perspectives. Well, how can we build understanding

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- and shared ownership that each of us have a part to play in the greater solutions to advance housing

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- stability?

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- So you see what I'm saying is that there's a power in identifying a challenge or a problem. There's

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- more power in getting curious about solutions and getting curious about bringing other people into the

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- spaces. So looking in any room you walk into and saying, whose perspective is missing from this conversation?

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- Often it's people with lived experience. And heading home would love your feedback and opportunities

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- to collaborate further. You'll hear a panel of people with lived experience over lunch.

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- is ways we can do that in more meaningful ways across our region and across our system. So when I was

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- putting this presentation together, I started to think, I have my own biases and perspectives on what

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- I should talk about related to perspectives. I was like, well, let me look into what psychology and

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- sociology says.

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- What am I trying to say, guys? My words are getting so tongue-tied. Psychology shows us that the brain

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- is constantly filtering information and trying to make meaning of that information. We know, though,

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- that through cognitive bias, that we often favor information that confirms we already believe. Anyone

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- can testify to that? OK, thank you.

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- But sometimes we can be stubborn. We can be closed-minded if we're honest. And I think it's important

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- for us to acknowledge that elephant in the room if we really do want to move things forward in our systems.

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- You know, two people can look at the same situation and walk away with very different perspectives.

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- Anyone been in meetings like that? Very different. You thought next steps were one thing. Someone else

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- thought next steps were another. And then before you know it, either you're bickering or you're confused,

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- and there's just ambiguity.

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- To give an example of this, and those who've seen this image before, don't be so quick to shout it out.

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- I want to give people who've never seen this image before a second to look at it. But the fact is, two

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- people can see two different things. Look at one image, see two different things. So look at this image

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- for a second. And you can shout out what you see.

00:22:07.074 --> 00:22:16.618
- Two people kissing a vase. Someone said two vases. Anybody see anything else? A chalice. Raise your

00:22:16.618 --> 00:22:26.257
- hand if you saw a vase. Raise your hand if you saw two people. Yeah, if you saw it, it confirmed it.

00:22:26.257 --> 00:22:35.038
- But you see, we all had different perspectives of what we saw when we first saw this image.

00:22:35.394 --> 00:22:43.347
- That didn't change the image. It was our perspective of how our minds interpreted reality. Keep that

00:22:43.347 --> 00:22:51.457
- in mind. For sociology, it emphasizes that how we see the world is greatly influenced by three things,

00:22:51.457 --> 00:22:59.331
- our culture, our institutions, and our lived experience. And where we stand shapes what we see. The

00:22:59.331 --> 00:23:04.606
- panel I heard earlier shared how people of different socioeconomic

00:23:04.770 --> 00:23:10.980
- statuses, if you even want to call it that, have different experiences, right, based on their needs,

00:23:10.980 --> 00:23:17.129
- based on how their resources potentially may be more constrained than other demographics of people.

00:23:17.129 --> 00:23:23.523
- Our cultures, our backgrounds, whether or not we're part of a faith community. I thought that was music

00:23:23.523 --> 00:23:29.918
- for a second. I was like, things are about to get funky, but no, just some AC. It gets to keep us cool.

00:23:30.146 --> 00:23:35.786
- whether or not we are part of a faith community, whether or not we grew up in a small family,

00:23:35.786 --> 00:23:41.966
- a big family, all of these things, whether we grew up in a city or in the rural communities, all these

00:23:41.966 --> 00:23:47.966
- things shape the way that we see the world and the way we show up in the world. But the solution in

00:23:47.966 --> 00:23:54.566
- changing how we solve problems is merging these two ideas between psychology and sociology. Again, psychology

00:23:54.566 --> 00:23:57.566
- shows us that our perspectives shape how we think

00:23:58.178 --> 00:24:03.953
- Sociology shows us that our perspective is shaped by the world around us. But if we can learn to shift

00:24:03.953 --> 00:24:09.559
- our perspectives individually and collectively, we can change just not how we see problems, but how

00:24:09.559 --> 00:24:15.558
- we solve them. And I think that some of the things I'm saying to you may not be rocket science or anything

00:24:15.558 --> 00:24:21.557
- totally new, but I do hope it gives you pause at least to think about your perspective and your viewpoints

00:24:21.557 --> 00:24:22.174
- on things.

00:24:26.018 --> 00:24:33.064
- So to practically move from challenges to opportunities, I want you to revisit those pink sticky notes

00:24:33.064 --> 00:24:39.974
- of different challenges people put up in the room. I want you to grab a blue or other colored sticky

00:24:39.974 --> 00:24:46.951
- note, so not a pink sticky note. And I want you to review those challenges. And beside the challenge,

00:24:46.951 --> 00:24:53.929
- I want you to write down a solution, an idea, a theory of change. Maybe this is something that you've

00:24:53.929 --> 00:24:54.750
- experienced

00:24:54.946 --> 00:25:01.888
- or have a skill set you've grown and developed, or maybe it's something that you've learned from another

00:25:01.888 --> 00:25:08.763
- community. I want us to take a moment to think through solutions for our fellow community members. I'll

00:25:08.763 --> 00:25:15.572
- give you five minutes to do that. We'll revisit. All righty, we're gonna move on to the next activity.

00:25:15.572 --> 00:25:22.580
- If I can get your attention, thanks for participating and being a part of the solution and helping people

00:25:22.580 --> 00:25:23.902
- identify solutions.

00:25:24.706 --> 00:25:35.747
- If I can get your attention. If you can hear me, can you snap? Thank you. All righty, now at your tables,

00:25:35.747 --> 00:25:46.476
- we are going to reframe the original challenge that you brought into this room, brought into your mind

00:25:46.476 --> 00:25:52.830
- this morning. And instead of focusing on what's not working,

00:25:52.930 --> 00:25:58.937
- We're instead going to look at where we can build and where we can find opportunity. So we're going

00:25:58.937 --> 00:26:05.064
- to quite literally take the challenge of whatever challenge you presented on that back wall, bring it

00:26:05.064 --> 00:26:11.251
- back to memory, and we're going to reframe it as an opportunity and asking yourselves these questions.

00:26:11.251 --> 00:26:17.918
- What can we build on? Specifically, if it's an existing program, a partnership, whether this is a new program,

00:26:18.178 --> 00:26:25.008
- a pilot or an ongoing one? What are relationships you can capitalize on? Where are their successes?

00:26:25.008 --> 00:26:32.044
- You know, Mary mentioned that there's an importance in celebrating even the smallest of wins. What can

00:26:32.044 --> 00:26:39.079
- we connect? People, systems, resources, what can we try differently? Again, related to new approaches,

00:26:39.079 --> 00:26:42.494
- small experiences, experiences, experiments, LOL.

00:26:42.626 --> 00:26:49.375
- And then I would like you to name one to two action steps that you can take within the next 30 days

00:26:49.375 --> 00:26:56.192
- and within the next quarter in trying to implement this new opportunity you identify. Does that make

00:26:56.192 --> 00:27:03.617
- sense? We're taking the original challenge and we're flipping the script and changing it into an opportunity.

00:27:03.617 --> 00:27:06.654
- I'll give you about five minutes to do that.

00:27:09.538 --> 00:27:17.853
- Alrighty folks, we're closing in on the five minute mark. I'm gonna ask if there's anyone, any brave

00:27:17.853 --> 00:27:26.909
- volunteer that was able to capitalize on this methodology of flipping the script on challenges and perceiving

00:27:26.909 --> 00:27:35.553
- them as opportunities, have one that they'd like to share with the group. Looking for a brave volunteer.

00:27:35.553 --> 00:27:37.694
- Even if it's in progress,

00:27:38.050 --> 00:27:48.012
- Right, we're not looking for perfection. Thanks, Jess. So I'm Jessica Heye. I work for the Bloomington

00:27:48.012 --> 00:27:57.878
- Housing Authority. And I manage the Landlord Risk Mitigation Fund. And a partnership that I have been

00:27:57.878 --> 00:28:03.198
- very excited to explore and expand on is Mary Hamrick.

00:28:03.330 --> 00:28:09.876
- with heading home and her position connecting landlords to service providers and just trying to expand

00:28:09.876 --> 00:28:16.231
- affordable housing opportunities in the region. And that partnership just would go along great with

00:28:16.231 --> 00:28:22.650
- my program, right? That she can help me get in contact with landlords and can help spread word about

00:28:22.650 --> 00:28:29.259
- my program to landlords who might not already be aware of us and just to help expand our reach and just

00:28:29.259 --> 00:28:31.166
- to build those relationships.

00:28:33.922 --> 00:28:44.897
- Thanks, Jess. Yeah, give it up for Jessica Craig. Doing great work at the BHA. Any other brave soul

00:28:44.897 --> 00:28:55.982
- want to share briefly? I'll try to remember the part I didn't get written down. I'd love to see some

00:28:55.982 --> 00:29:02.238
- sort of partnership with landlords and housing providers

00:29:02.690 --> 00:29:12.832
- and heading home, and center stone home providers, rapid rehousing, all of those, and city council and

00:29:12.832 --> 00:29:22.875
- other lawmakers about the requirements for someone to start renting. Because the requirements include

00:29:22.875 --> 00:29:28.094
- often three times the monthly rent, a credit period,

00:29:28.706 --> 00:29:39.196
- Credit check is okay, but if the person can pay, they can pay. And also to abolish the across the board

00:29:39.196 --> 00:29:49.383
- using felonies, past felonies as a reason to exclude that person or that family because they need to

00:29:49.383 --> 00:29:57.150
- be considered on a one by one basis and see what's happening now. Thank you.

00:29:58.018 --> 00:30:03.856
- So for the opportunities that you have now identified in your mind, no longer just challenges,

00:30:03.856 --> 00:30:10.002
- but opportunities, we're asking you to commit to doing something to move that thing forward. In the

00:30:10.002 --> 00:30:15.595
- next 30 days and in the next quarter, on my far right, your far left, in the middle column

00:30:15.595 --> 00:30:21.740
- of this inspiration wall, there's a green question that says, what is something you're committed to

00:30:21.740 --> 00:30:25.182
- doing? I want you to write down whatever it is that you

00:30:25.282 --> 00:30:31.218
- identified in this session and write it on that green light bulb during lunch. In closing, why do I

00:30:31.218 --> 00:30:37.214
- have two mics? This is kind of funny. In closing, I'll use this one, is that I want to let you know,

00:30:37.214 --> 00:30:43.269
- if you get nothing else, is that lasting change comes from those who focus on possibilities, not just

00:30:43.269 --> 00:30:49.384
- problems, right? So when you come into these community spaces, as you go back to your workplaces, your

00:30:49.384 --> 00:30:54.014
- faith communities, your business community, whatever sector you're a part of,

00:30:54.274 --> 00:31:00.675
- whether you're just a passionate resident in this region, is to not lead with problems. Lead

00:31:00.675 --> 00:31:07.695
- with possibilities. What if we did this? Right? Not just thinking, oh, this isn't working. That's the

00:31:07.695 --> 00:31:14.302
- gap. This is what's wrong. We're probably already aware of the things that you're about to say.

00:31:14.914 --> 00:31:20.277
- So lead with possibilities. And I want you to know that you're part of creating a stronger,

00:31:20.277 --> 00:31:26.515
- not just system, but community, that you truly are a part of the solution. And as Mary said in her opening

00:31:26.515 --> 00:31:32.519
- remarks, you hold a key. And so I hope that you find a place to plug that key into to unlock solutions

00:31:32.519 --> 00:31:38.349
- across South Central Indiana. In closing, if you want to learn more about heading home, there's our

00:31:38.349 --> 00:31:44.062
- website. There's my email if you have questions. With that, we'll be starting lunch just briefly.

00:31:44.674 --> 00:31:48.974
- Please don't forget, go to the Inspiration Wall. Write down what's coming to your mind, but thanks for

00:31:48.974 --> 00:31:49.726
- being here today.
